Terms & Conditions

This website, https://dryair.lk, is operated by SAMS Lanka (“DRYAir”, “we”, “us”), 112 Lauries Rd, Colombo 00400, Sri Lanka. By placing an order through this website, by phone, or via WhatsApp, you agree to these terms.

All products are subject to availability. Product images are for illustration; minor variations in appearance may occur between production batches. Specifications shown are the manufacturer's rated figures measured under stated test conditions (typically 30°C at 80% relative humidity); real-world performance varies with room conditions.

Where a product is marked “coming soon”, reservations made via WhatsApp are expressions of interest and do not form a binding sale until we confirm price and availability with you.

All prices are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise. Prices may change without notice; the price confirmed at the time your order is accepted is the price you pay.

We currently accept cash in person and bank transfer.

After you place an order we will contact you by phone to confirm the order and delivery details before dispatch. We reserve the right to decline or cancel an order — for example where stock is unavailable or a price was displayed in error — in which case any amount already paid will be refunded in full.

We deliver within Colombo 1–15. Typical timelines are 1–2 working days, counted from order confirmation. Timelines are estimates, not guarantees.

Every DryAir dehumidifier carries a limited warranty, backed by our local service team. The full terms are set out below and also appear on our Refund, Return & Warranty Policy page.

Coverage: 365 days from the invoice date against manufacturing defects.

What is covered: defects in materials and workmanship that affect the operation of the unit.

What is not covered: misuse, abuse, unauthorised repairs, normal wear, power surges, lack of maintenance, cosmetic damage, shipping damage, and acts of God. For continuous-usage applications or poorly sealed areas, use of an external timer switch is mandatory; damage arising from continuous operation is not covered.

Liability: our liability under this warranty is limited to repair or replacement of the unit. We are not liable for any incidental or consequential damages.

To make a warranty claim, contact us with your invoice or order number. Nothing in this warranty limits your statutory consumer rights under Sri Lankan law.

Our returns and refunds process is described in our Refund & Return Policy, which forms part of these terms.

Nothing in these terms excludes liability that cannot be excluded under Sri Lankan law, including your statutory consumer rights. Otherwise, our total liability in connection with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses.

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and any disputes are subject to the jurisdiction of Sri Lankan courts.